Rules for the Purchase and Sale of Goods

**RULES FOR THE PURCHASE AND SALE OF GOODS IN THE Dr. OHHIRA ONLINE STORE**

These purchase and sale rules (hereinafter – the “Rules”) establish the rights, obligations, and responsibilities between the person (hereinafter – the “Buyer”) who visits, wishes to purchase, and purchases goods from the online store https://ohhira.lt/ (hereinafter – the “Store”) and MB “Ginjapa”, legal entity code 305848595, registered address A. Mickevičiaus g. 19-83, LT-77165 Šiauliai, data about the company is collected and stored in the Register of Legal Entities of the Republic of Lithuania, phone number +370 635 77442, email address info@ohhira.lt (hereinafter – the “Seller”).

### 1. GENERAL PROVISIONS  

1.1. These Rules are a legally binding document. When the Buyer decides to purchase goods from the Store and fulfills the requirements set out in the Rules, the Rules become a purchase-sale agreement between the Buyer and the Seller.  

1.2. The following individuals have the right to purchase in the Store:  

1.2.1. Capable natural persons, i.e., persons who have reached the age of majority and whose legal capacity has not been restricted by a court;  

1.2.2. Minors aged fourteen to eighteen years, provided they have parental or guardian consent, except in cases of emancipation;  

1.2.3. Legal entities;  

1.2.4. Authorized representatives of all of the above.  

1.3. The Buyer can purchase goods from the Store only after becoming familiar with the Rules and committing to follow them. The Buyer must review the Rules each time they make a purchase. If the Buyer does not agree with the Rules (or part of them), they cannot order goods. By placing an order in the Store, the Buyer is deemed to have read, understood, and agreed to the Rules and undertakes to comply with them.  

1.4. Before using the Store, the Buyer must also review the Privacy Policy, which outlines the main conditions for processing and protecting the Buyer’s personal data. By using the Store, the Buyer is considered to have reviewed and agreed to the Privacy Policy. At certain stages of using the Store, for example, when registering in the Store, forming or confirming an order, the Buyer may be asked to confirm that they have reviewed the Privacy Policy by checking the appropriate box or in another manner.  

1.5. The Seller reserves the right to amend the Rules. Changes to the Rules take effect after they are published in the Store. If the Buyer continues to use the Store after the publication of changes to the Rules, it is considered that they agree with the amended Rules.  

1.6. Commercial activity in the Store is conducted from the territory of the Republic of Lithuania.  

1.7. In the Rules, the term “goods” refers to any goods sold in the Store.  

### 2. FORMATION OF THE PURCHASE-SALE AGREEMENT  

2.1. The Buyer can purchase goods in the Store:  

2.1.1. By registering in the Store – by entering the required data in the registration form and creating a Buyer account;  

2.1.2. Without registering in the Store – as an unregistered Buyer, by following the steps required to purchase goods, but without creating a Buyer account in the Store.  

2.2. The purchase-sale agreement is considered concluded when the Buyer selects the goods they want to purchase, forms a shopping cart, submits the necessary order information, reviews the Rules, clicks “Order,” makes a prepayment (if they choose this payment method), and the Seller confirms the Buyer’s order by sending a confirmation message (via email and/or phone).  

2.3. Before concluding the agreement, the Seller may send the Buyer other intermediate confirmations, such as confirmation that the order has been received, payment has been made, etc. After the agreement is concluded, the Seller may send the Buyer notifications related to the execution of the agreement (e.g., information that the Buyer’s order is ready for shipment, invoices, etc.).  

2.4. A separate purchase-sale agreement is concluded for each order placed by the Buyer. The concluded purchase-sale agreement is stored in the Seller’s database, in a manner chosen by the Seller.  

2.5. Once the order is confirmed, the Buyer undertakes to pay for the goods and accept the goods ordered in the Store.  

2.6. The Seller, for important reasons, may not confirm the Buyer’s order, for example, if the Buyer specifies a delivery address where the Seller does not deliver goods, does not provide a delivery address, the goods are out of stock, or if the Seller determines that the Buyer is making wholesale purchases or for other reasons, which are individually communicated to the Buyer.  

2.7. The purchase-sale agreement is considered fulfilled when the goods are delivered to the Buyer in accordance with the Rules and the laws of the Republic of Lithuania.  

### 3. BUYER’S RIGHTS AND OBLIGATIONS  

3.1. The Buyer has the right to:  

3.1.1. Purchase goods in the Store in accordance with the Rules, the Seller’s instructions, and the laws of the Republic of Lithuania;  

3.1.2. Consult with the Seller regarding the desired goods, contacting them using the contact details provided in the Rules;  

3.1.3. The Buyer, as a consumer, has the right to withdraw from the purchase-sale agreement concluded in the Store, notifying the Seller in writing no later than 14 (fourteen) days in accordance with the Civil Code and these Rules;  

3.1.4. Return and/or exchange defective or improperly assembled goods, use the warranties applicable to the goods, and have the right to remedy any deficiencies in the services provided to the Buyer;  

3.1.5. Exercise other rights provided in the Rules and/or laws of the Republic of Lithuania.  

3.2. The Buyer undertakes to:  

3.2.1. Pay for the goods and delivery costs, as well as other payments specified when ordering the goods, and accept the ordered goods;  

3.2.2. Review the information about the use of the goods and the terms of use. The Buyer assumes responsibility for the selection of goods, their appropriate use, and for following the instructions provided with the goods;  

3.2.3. Inspect the goods upon receipt, check for damage, visible defects, and report any discrepancies in the model or configuration to the Seller;  

3.2.4. Immediately inform the Seller by phone at +370 664 61736 or by email at info@ohhira.lt about any defects in the goods discovered after delivery;  

3.2.5. Provide accurate data for registration or delivery and maintain the confidentiality of the registration data.  

### 4. SELLER’S RIGHTS AND OBLIGATIONS  

4.1. The Seller has the right to:  

4.1.1. Without prior notice, limit or suspend the Buyer’s ability to use the Store if the Buyer attempts to harm the Store’s operation or stability and/or violates their obligations.  

4.1.2. Restrict or prohibit wholesale purchases.  

4.1.3. Temporarily or permanently terminate the operation of the Store, change the Store or its parts, limit the purchases, or change the Store’s web address without prior notice to the Buyer.  

4.1.4. Amend the Rules, prices of goods, purchase conditions, and/or other instructions related to the Store.  

4.2. The Seller undertakes to:  

4.2.1. Deliver the goods on time and in accordance with the agreement;  

4.2.2. If the Seller cannot deliver the goods for valid reasons, offer the Buyer similar goods or refund the money within 5 (five) business days;  

4.2.3. Ensure the Buyer’s ability to use the Store and make purchases;  

4.2.4. Respect the Buyer’s privacy and ensure the confidentiality of personal data.  

### 5. PRICE AND PAYMENT FOR GOODS  

5.1. Goods prices in the Store and/or the order are indicated in euros, including VAT.  

5.2. The Store may set a minimum order amount, which will be indicated in the order form.  

5.3. Unless otherwise specified, delivery and additional services are charged separately.  

5.4. Goods prices do not include customs duties or additional charges.  

5.5. The Buyer can pay for the goods using the methods provided, such as prepayment via electronic banking or payment upon delivery (if allowed).  

5.6. The Seller reserves the right to require prepayment for certain purchases.  

5.7. The order is processed once the Seller receives confirmation of payment.  

### 6. DELIVERY OF GOODS  

6.1. Goods are delivered within Lithuania, with possible restrictions for delivery outside Lithuania.  

6.2. The Buyer selects the delivery method from the available options.  

6.3. Delivery charges are shown to the Buyer before payment.  

6.4. The Buyer is informed of the exact delivery date and time via email and/or phone.  

6.5. The Buyer can track their order using the tracking number provided.  

6.6. Goods are delivered to the address specified by the Buyer or to a parcel terminal.  

6.7. If the Buyer is not present at the agreed time, the goods are returned to the Seller.  

6.8. If the Buyer fails to pick up the goods, the agreement is considered terminated.  

6.9. Upon receiving the goods, the Buyer must inspect the condition of the shipment, quantity, quality, and assortment of the goods. If the packaging of the shipment is damaged, but the quantity, quality, and assortment of the goods match the order, the Buyer must indicate the packaging damage in the delivery confirmation or forms provided by the person delivering the shipment or inform the Seller by email when the Buyer collects the goods from a parcel terminal (or another collection point). In such cases, it is considered that the goods were delivered in damaged packaging, but the quantity, quality, and assortment of the goods match the purchase-sale agreement, and the delivery is deemed properly executed.  

6.10. If discrepancies in the quality, quantity, and/or assortment of goods are found, the Buyer has the right to refuse to accept the goods or immediately return them if the goods are delivered through a parcel terminal. The Buyer must indicate the refusal to accept the goods and the discrepancies found in the delivery confirmation and/or the forms provided by the person delivering the goods or inform the Seller by email (when goods are delivered through a parcel terminal).  

6.11. If the Buyer accepts the shipment without any remarks, it is considered that the goods were delivered in undamaged packaging, with the correct quantity, quality, and assortment, and that any additional services related to the sale and delivery of the goods were performed correctly, except in cases where discrepancies or defects could not be noticed immediately.  

6.12. Goods are considered delivered to the Buyer when the goods are handed over to the person who accepted them at the address specified in the order and when that person signs the delivery receipt, invoice, or other delivery document.  

6.13. If goods are not delivered on time, the Buyer must immediately, but no later than within 1 (one) day, inform the Seller about it. Otherwise, the Buyer cannot make claims against the Seller regarding late delivery.  

6.14. The Seller is exempt from responsibility for delays in delivering goods if the goods are not delivered or are delivered late due to the Buyer’s fault or for reasons beyond the Buyer’s control. Goods returned to the Seller for such reasons will not be re-sent to the Buyer until the Buyer pays for additional delivery costs.  

6.15. When customs procedures apply to the delivery or collection of goods, the Buyer is responsible for completing these procedures. The Seller is not responsible if the Buyer cannot collect the goods or if the goods cannot be shipped due to customs procedures. The Seller is also not responsible for any consequences if the goods ordered and/or delivered to the Buyer are prohibited or restricted in the Buyer’s country of residence. In such cases, the goods are considered undelivered or not handed over to the Buyer due to no fault of the Seller.

### 7. QUALITY AND SUITABILITY PERIOD OF GOODS  

7.1. The properties of the goods sold are generally indicated in the description of each product. Goods in the Store may not exactly match their size, shape, or color as displayed due to the peculiarities of the Buyer’s electronic devices or other technical reasons.  

7.2. Unless otherwise indicated in the Store, a standard 2-year quality guarantee applies to goods purchased by consumers.  

7.3. Goods purchased by businesses are subject to the manufacturer’s warranty.  

7.4. If a specific use-by date is set for certain goods, the Seller undertakes to sell the goods to the Buyer in such a way that the Buyer can use them before the expiry of the use-by period.

### 8. RIGHT TO WITHDRAW FROM THE AGREEMENT. RETURN OF GOODS  

8.1. The Buyer, acting as a consumer, has the right, without stating any reason, to withdraw from the distance purchase-sale agreement within 14 (fourteen) days from the day the Buyer or a person specified by the Buyer (other than the carrier) receives the goods, or if the Buyer ordered several goods with one order and the goods are delivered separately, from the day of the last goods delivery, or if the goods are delivered in parts or installments, from the day of the last part or installment delivery. The Buyer’s right to withdraw applies to all or part of the goods under a single contract. The conditions specified in points 8.2 – 8.7 of the Rules apply when the Buyer returns goods as a consumer.  

8.2. The right to withdraw from the remote or off-premises contract does not apply to the following contracts:  

8.2.1. Contracts for the provision of services, where the service has been fully provided with the consumer’s prior express consent before the withdrawal period;  

8.2.2. Contracts for goods made to the consumer’s specifications, which are not prefabricated, and made according to the consumer’s personal choices or instructions, or for goods that are clearly customized to the consumer’s personal needs;  

8.2.3. Contracts for goods that are perishable or have a short shelf life (such as food supplements);  

8.2.4. Contracts for sealed goods that were unsealed after delivery and are unsuitable for return due to health protection or hygiene reasons (e.g., cosmetics, perfumes);  

8.2.5. Other contracts as specified in Article 6.228(10) of the Civil Code of the Republic of Lithuania.  

8.3. To exercise the right to withdraw from the purchase-sale agreement, the Buyer must notify the Seller by email at info@ohhira.lt, providing a clear statement and documents proving the purchase of the goods (invoice, receipt, etc.). To meet the withdrawal deadline, it is sufficient for the Buyer to send the notification before the withdrawal period expires.  

8.4. After submitting a written notice of withdrawal and other required information, the Buyer must, without delay and no later than 14 (fourteen) days from the day of submitting the notice, send/return the goods to the Seller or a representative designated by the Seller.  

8.5. The Buyer is responsible for proper packaging of the goods for return. The Buyer bears the direct cost of returning the goods unless the Seller specifies otherwise after receiving the withdrawal notice. The Seller does not reimburse the Buyer for expenses incurred if the Buyer selects a more expensive return method than the cheapest and standard method offered.  

8.6. The refund, including the cost of delivery, is issued to the Buyer after the goods are returned to the Seller. The refund is made via bank transfer to the account from which the payment was made unless otherwise specified by the Buyer.  

8.7. The Seller is not deemed to have violated the refund conditions if the refund cannot be made due to the Buyer’s fault (e.g., delay in returning goods, failure to provide shipping information, failure to specify an account, inaccurate data, etc.).  

8.8. In cases other than withdrawal, if the Buyer is unsatisfied with the shape, size, color, model, or completeness of the goods, the Buyer can return the goods according to the Rules and the laws of the Republic of Lithuania. The Buyer cannot return goods for which returns are not provided for by Lithuanian law.  

8.9. If the goods are defective, the Buyer may request a replacement, a price reduction, or return the goods and receive a refund. The replacement and return of defective goods are carried out in accordance with these Rules and the laws of the Republic of Lithuania. Defective goods are returned at the Seller’s expense.  

8.10. When returning goods, the following conditions must be met:  

8.10.1. The goods must be in the original or similar undamaged packaging;  

8.10.2. The goods must be undamaged and not deconstructed (i.e., must include all accessories and instructions);  

8.10.3. The goods must be unused, retain their commercial appearance, and have intact labels, seals, etc. (this point does not apply to the return of defective goods);  

8.10.4. The goods must be returned in the same completeness as received;  

8.10.5. The return must include proof of purchase (invoice, receipt) and a filled-out return form.  

8.11. If the returned goods are incomplete, damaged, untidy, or improperly packaged, the Seller has the right to refuse to accept the returned goods and refund the money paid by the Buyer.  

8.12. Before returning or replacing defective goods, or in cases where quality goods are returned for reasons other than withdrawal, the Buyer must contact the Seller at +370 664 61736 or by email at info@ohhira.lt to agree on the terms of return or exchange.  

8.13. Buyers who are businesses must contact the Seller regarding returns or exchanges by phone at +370 664 61736 or by email at info@ohhira.lt.

### 9. DISCOUNTS AND PROMOTIONS  

9.1. The Seller may, at its discretion, initiate promotions and apply discounts in the Store.  

9.2. Detailed information about discounts or promotions is provided in the Store during the specific promotion or discount period.  

9.3. If the Buyer purchases goods with a discount or receives a gift, or pays with a gift card and exercises their right to return the goods, only the amount paid by the Buyer for the goods is refunded. In such a case, the discount or gift is not reinstated and is considered used.  

9.4. The Seller has the right to unilaterally change the terms of promotions or discounts or cancel them without prior notice. Any changes or cancellations of promotions or discounts take effect from the moment they are published.

### 10. LIABILITY OF THE PARTIES  

10.1. The Seller is released from liability for losses incurred due to the Buyer’s failure to review the Rules and purchase-sale conditions, despite being provided with the opportunity to do so.  

10.2. In the event of damage, the responsible party compensates the other party for direct losses unless otherwise provided by law.  

10.3. The Seller is not responsible for the non-performance of the purchase-sale agreement and/or non-delivery or delayed delivery of goods due to the fault of third parties or circumstances beyond the Seller’s control (force majeure, such as fire, government actions, declarations of emergency/quarantine, military actions, cyberattacks, etc.).  

10.4. The Buyer is responsible for the accuracy of their registration or purchase data. If the Buyer fails to provide accurate or updated information, the Seller is not responsible for any consequences.  

10.5. The Buyer is responsible for the confidentiality of their registration and purchase details.  

10.6. The Seller is responsible for the proper functioning of the Store and for any direct losses or damages caused by intentional actions of the Seller.  

10.7. If the Store contains links to other companies, institutions, organizations, or individual websites, the Seller is not responsible for the content or activities on those websites.

### 11. FINAL PROVISIONS  

11.1. The information provided in the Store, including the Rules, details about the Seller, goods offered, and terms for exercising the Buyer’s rights to withdraw from the agreement, is considered to be provided to the Buyer in writing.  

11.2. The Rules and the purchase-sale agreement between the Buyer and the Seller are governed by the laws of the Republic of Lithuania.  

11.3. The Seller may transfer its rights and obligations arising from these Rules to third parties without the Buyer’s consent or notice.  

11.4. All disputes between the Buyer and the Seller regarding the Rules are resolved through negotiations. If the parties cannot reach an agreement within 30 (thirty) days, disputes are settled in accordance with the laws of the Republic of Lithuania.  

11.5. The Buyer, acting as a consumer, may submit a request or complaint regarding goods or services purchased in the Store to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, tel. +370 5 262 67 51, fax +370 5 279 1466, email tarnyba@vvtat.lt, website www.vvtat.lt) or to the Electronic Consumer Dispute Resolution platform at http://ec.europa.eu/odr/. Before doing so, the Buyer must first contact the Seller, as required by applicable laws. This condition does not apply to Buyers who are businesses.  

These rules were last updated on 2023-05-02.