FREE SHIPPING ON ORDERS ABOVE £ 49 ACCROSS THE UK ONLY
+44 7442 846152

Delivery & Returns Policy

Last Updated: 01 July 2026

1. ABOUT THIS POLICY

This Delivery & Returns Policy explains how we process, ship, and deliver orders placed via www.ohhira.co.uk and how returns, refunds, and related consumer rights are handled.

This policy applies to all customers purchasing products through the Website and should be read alongside our Terms & Conditions and Privacy Policy.

2. COMPANY INFORMATION

This Website is operated by:

Sentaku Health & Beauty UK LLP

Address: 1 Electric Avenue, Innova Park, The Wenta Business Center, Enfield, United Kingdom, EN3 7XU.
Company Code: OC437756
VAT CODE: 395876523
FBO Code: L7K2QT-PDFPY3-9R10A6
Email: info@ohhira.co.uk
Telephone: +44 7442 846152

If you have any questions about this Delivery & Returns Policy, you can contact us at:

Email: info@ohhira.co.uk 
Website: www.ohhira.co.uk 
Telephone: +44 7442 846152

3. DELIVERY INFORMATION

3.1 Delivery Area

We currently deliver to addresses within the United Kingdom only unless otherwise stated on the Website.

3.2 Processing Times

Orders are typically processed within 1–2 working days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
During peak periods (promotions, holidays etc.), processing times may be slightly extended.

3.3 Delivery Options

We offer the following delivery options:

  • Free Standard Delivery on orders over £49 (2–3 working days);
  • Standard Delivery £3.99 for orders under £49 (3–5 working days);
  • Express delivery of £6.99 if Order below £49 (1-2 working days).

Delivery times are estimates and are not guaranteed.

3.4 Couriers

We use trusted third-party courier services such as Royal Mail, DPD and other established logistics providers.

Tracking information will be provided where available once your order has been dispatched.

3.5 Delivery Responsibility

Delivery is considered complete once the goods are delivered to the address provided at checkout.

You are responsible for ensuring:

  • the delivery address is accurate and complete;
  • appropriate arrangements exist for receipt of goods.

We are not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.

3.6 Failed Delivery

If delivery fails due to:

  • incorrect address;
  • no recipient available;
  • failure to collect from a collection point;

the parcel may be returned to us. Additional shipping charges may apply for re-delivery.

4. DAMAGE, LOSS OR DELIVERY ISSUES

If your order arrives damaged, incomplete, or incorrect, you must notify us as soon as reasonably possible and ideally within 48 hours of delivery.

Please include:

  • order number;
  • clear photos of product and packaging;
  • description of the issue.

We will assess the case and, where appropriate, offer:

  • Replacement;
  • Refund;
  • partial refund;
  • or alternative resolution.

5. SUPPLEMENT HYGIENE & SAFETY CLASSIFICATION

Because we sell food supplements and ingestible wellness products, the following hygiene classification rules apply:

5.1 Non-Returnable Items (Hygiene Protection)

For health protection and safety reasons, we cannot accept returns of:

  • sealed food supplements where the outer packaging has been opened;
  • products where inner seals have been broken or removed;
  • products that have been used, partially consumed, or tested;
  • items not in a resaleable condition;
  • products exposed to contamination, moisture, or improper storage.

These restrictions are necessary to comply with hygiene and food safety standards and do not affect your statutory rights regarding faulty goods.

5.2 Returnable Supplement Products

Returns may be accepted if:

  • the product remains fully sealed and unopened;
  • the product is in original packaging and resaleable condition;
  • the return is requested within the statutory cancellation period.

5.3 Faulty or Incorrect Products

All hygiene restrictions do not apply where:

  • the product is faulty;
  • the product is damaged on arrival;
  • the product is incorrect or misdescribed.

In such cases, we will offer a replacement or refund in accordance with your statutory rights.

6. YOUR RIGHT TO CANCEL (CHANGE OF MIND)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without providing a reason.

To exercise this right, you must notify us within the 14-day cancellation period.

You then have a further 14 days to return eligible goods after notifying us.

7. HOW TO RETURN AN ITEM

To initiate a return:

  • Contact info@ohhira.co.uk
  • Provide and indicate your order number and reason for return;
  • Await return instructions before sending items back.

Returned goods must be:

  • securely packaged;
  • unopened and unused (where applicable);
  • in original packaging;
  • suitable for resale.

We reserve the right to reject returns that do not meet these conditions (except where goods are faulty).

8. RETURN COSTS

For change-of-mind returns: Buyers are responsible for return shipping costs.

For faulty, damaged, or incorrect goods: We will cover reasonable return costs or provide a return label.

We recommend using a tracked delivery service, as we cannot accept responsibility for items lost in return transit.

9. REFUNDS

Once returned items are received and inspected, we will notify you of approval or rejection of your refund.

If refund is approved:

  • refunds are issued to your original payment method;
  • refunds are processed within 5–14 working days, depending on your payment provider;
  • Refunds for original delivery charges are only issued where required by law.

10. FAULTY, DAMAGED OR MISDESCRIBED GOODS

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

You are entitled to a repair, replacement, or refund where goods are:

  • not of satisfactory quality;
  • not as described;
  • not fit for purpose;
  • faulty upon delivery.

We may request evidence (such as photographs, videos etc.) to assess the issue.

11. EXCHANGES

We do not accept or offer direct exchanges.

If you wish to change a product, you must return the original item (if eligible) and place a new order.

12. PROMOTIONS AND DISCOUNTS

Where items are purchased using promotional codes or discounts:

  • refunds will reflect the amount actually paid
  • promotional benefits cannot be reinstated after return
  • bundled offers may be recalculated if part of the order is returned.

13. FORCE MAJEURE

We are not liable for delays or failures with deliveries caused by events outside our reasonable control, including courier disruption, extreme weather, strikes, supply chain issues, or any system failures.

14. CONTACT US

Please contact us for any delivery or return support:
Company: Sentaku Health & Beauty UK LLP    
Address: 1 Electric Avenue, Innova Park, The Wenta Business Center, Enfield, United Kingdom, EN3 7XU.
Company Code: OC437756
VAT CODE: 395876523                                                                                         
FBO Code: L7K2QT-PDFPY3-9R10A6 
Website: www.ohhira.co.uk 
Email: info@ohhira.co.uk 
Telephone: +44 7442 846152