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Terms and Conditions of sale

Last Updated: 01 July 2026

1. ABOUT

These Terms and Conditions govern the sale of products through the website www.ohhira.co.uk (“Website”).

The Website is operated by:
Sentaku Health & Beauty UK LLP

Address: 1 Electric Avenue, Innova Park, The Wenta Business Center, Enfield, United Kingdom, EN3 7XU.
Company Code: OC437756
VAT CODE: 395876523
FBO Code: L7K2QT-PDFPY3-9R10A6
Email: info@ohhira.co.uk
Telephone: +44 7442 846152

References in these Terms to “we”, “us”, “our”, or “Seller” mean – Sentaku Health & Beauty UK LLP.
References to “you” or “Customer” mean the person placing an order through the Website.

2. ACCEPTANCE OF TERMS

By accessing the Website and placing an order, you confirm that:

  • you are at least 18 years of age or otherwise legally capable of entering binding contracts;
  • the information you provide is accurate and complete;
  • you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms, you must not place an order through the Website.

3. OUR PRODUCTS

We sell food supplements, health products, and related goods through the Website.
Product descriptions, photographs, packaging images, specifications, and other content are provided for informational purposes only.
We make reasonable efforts to ensure product information is accurate. However:

  • packaging may vary from images displayed;
  • manufacturers may update formulations, packaging, ingredients, or product information;
  • minor differences shall not constitute a defect.

Customers should always read product labels, warnings, and instructions before use.

4. IMPORTANT HEALTH INFORMATION

Products sold through this Website are food supplements unless expressly stated otherwise.
Food supplements:

  • should not be used as a substitute for a varied and balanced diet;
  • should not be used as a substitute for professional medical advice;
  • should be kept out of reach of children;
  • should be used only according to the instructions provided.

Unless expressly stated, our products are not intended to diagnose, treat, cure, or prevent any disease.

If you are pregnant, breastfeeding, taking medication, suffering from a medical condition, or have any health concerns, you should consult a healthcare professional before using any supplement.

5. PLACING AN ORDER

The ordering process allows you to review and correct errors before submitting an order.
After submitting an order, you will receive an acknowledgement email confirming receipt.
This acknowledgement does not constitute acceptance of your order.
A contract is formed only when we dispatch the products and send you a dispatch confirmation email.
We reserve the right to refuse or cancel any order where:

  • products are unavailable;
  • payment cannot be authorised;
  • pricing or technical errors occur;
  • fraud is suspected;
  • we reasonably believe the order breaches these Terms.

6. PRODUCT AVAILABILITY

All products are subject to availability.
If a product becomes unavailable after an order is placed, we may:

  • cancel the order;
  • offer an alternative product;
  • provide a refund.

We are not liable for stock shortages or supplier discontinuations.

7. PRICING

All prices displayed on the Website are shown in Pounds Sterling (£).
Prices include VAT where applicable unless stated otherwise.
We reserve the right to amend prices at any time.
Price changes will not affect orders already accepted.

If a pricing error occurs:

  • we may contact you for instructions;
  • we may cancel the order and issue a refund.

We are not obliged to supply products at incorrect prices resulting from obvious or technical errors.

8. PROMOTIONS, DISCOUNTS AND VOUCHERS

Promotional offers are subject to specific terms displayed at the time of the promotion.
Unless stated otherwise:

  • discounts cannot be combined;
  • voucher codes have no cash value;
  • promotions may be amended or withdrawn at any time;
  • misuse of promotional offers may result in cancellation of orders.

9. PAYMENT

We accept payment methods displayed during checkout.
Payment must be received in full before products are dispatched.
We reserve the right to use fraud-prevention and verification procedures.
Where suspicious activity is identified, we may delay, refuse, or cancel an order.

10. DELIVERY

We deliver throughout the United Kingdom only unless otherwise stated.
Estimated delivery times are provided for guidance only and are not guaranteed.
Delivery may be affected by circumstances outside our reasonable control, including:

  • courier delays;
  • adverse weather;
  • customs inspections;
  • strikes;
  • technical failures.

Risk in the products passes to you upon delivery.
Ownership transfers only when full payment has been received.
You are responsible for providing accurate delivery information.
Additional delivery charges arising from incorrect addresses may be charged to you.

11. LOST OR DAMAGED DELIVERIES

If goods arrive damaged, incorrect, or incomplete, you must notify us as soon as reasonably possible and preferably within 48 hours of delivery.

We may request:

  • photographs;
  • packaging evidence;
  • additional information necessary to investigate the issue.

Where appropriate, we may provide:

  • replacement products;
  • refunds;
  • alternative remedies.

12. YOUR RIGHT TO CANCEL

Under the Consumer Contracts Regulations, consumers generally have the right to cancel most online purchases within 14 days.
The cancellation period begins on the day after you receive the goods.

To exercise your cancellation right, you must notify us by email or other written communication before the cancellation period expires.

13. EXCEPTIONS TO CANCELLATION RIGHTS

Cancellation rights may not apply where:

  • sealed goods have been opened and are unsuitable for return due to health protection or hygiene reasons;
  • products have been personalized;
  • goods have been mixed inseparably with other items after delivery.

This does not affect your statutory rights relating to faulty goods.

14. RETURNS

Returned products should be sent back promptly and, where possible:

  • unused;
  • unopened;
  • in original packaging;
  • in resaleable condition.

Customers are responsible for return postage costs unless:

  • goods are faulty;
  • goods are incorrect;
  • goods were supplied in error by us.

We recommend obtaining proof of postage.

15. REFUNDS

Where a refund is due, it will be processed using the original payment method.
Refunds will usually be issued within 14 days of:

  • receiving returned goods; or
  • receiving evidence that goods have been returned.
  • Delivery charges may be refunded where required by law.

16. FAULTY, DAMAGED OR MISDESCRIBED GOODS

Nothing in these Terms limits your rights under the Consumer Rights Act 2015.
Products supplied must be:

  • of satisfactory quality;
  • fit for their intended purpose;
  • as described.

Where products fail to meet these standards, you may be entitled to repair, replacement, refund, or other remedies available under applicable law.

17. CUSTOMER ACCOUNTS

If you create an account:

  • you are responsible for maintaining confidentiality of login credentials;
  • you must notify us of any unauthorized use;
  • you must ensure account information remains accurate.

We may suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.

18. INTELLECTUAL PROPERTY

All Website content, including:

  • logos;
  • trademarks;
  • text;
  • graphics;
  • photographs;
  • videos;
  • product descriptions;
  • software;
  • design elements,

remain our property or that of our licensors.
No content may be copied, reproduced, distributed, or used without prior written consent.

19. WEBSITE USE

You agree not to:

  • misuse the Website;
  • introduce malicious software;
  • attempt unauthorised access;
  • interfere with Website functionality;
  • use automated systems to extract Website content without permission.

20. CUSTOMER REVIEWS

Where reviews are submitted:

  • they must be truthful and accurate;
  • they must not be unlawful, defamatory, abusive, misleading, or offensive.

We reserve the right to moderate, remove, or refuse reviews.

21. PRIVACY AND DATA PROTECTION

We process personal data in accordance with:

  • our Privacy Policy;
  • applicable UK GDPR requirements;
  • applicable data protection legislation.

Please review our Privacy Policy and Cookie Policy for further information.

22. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • any liability that cannot legally be excluded.

Subject to the above, we shall not be liable for:

  • indirect losses;
  • consequential losses;
  • loss of profits;
  • loss of business opportunities;
  • loss arising from misuse of products.

Our total liability shall not exceed the amount paid for the relevant products.

23. FORCE MAJEURE

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including:

  • natural disasters;
  • pandemics;
  • industrial disputes;
  • government actions;
  • cyber-attacks;
  • supplier failures;
  • transport disruptions.

24. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

25. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any documents expressly referred to within them, constitute the entire agreement between the parties regarding purchases made through the Website.

26. CHANGES TO THESE TERMS

We reserve the right to amend these Terms at any time.
Any changes will be published on the Website and will apply to future orders.

27. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Consumers residing in Scotland or Northern Ireland may also benefit from any mandatory provisions of their local laws.

28. CONTACT DETAILS

For any questions regarding orders, returns, or these Terms, please contact:

Company: Sentaku Health & Beauty UK LLP
Address: 1 Electric Avenue, Innova Park, The Wenta Business Center, Enfield, United Kingdom, EN3 7XU.
Company Code: OC437756
VAT CODE: 395876523
FBO Code: L7K2QT-PDFPY3-9R10A6
Website: www.ohhira.co.uk
Email: info@ohhira.co.uk
Telephone: +44 7442 846152