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Privacy policy

Last Updated: 01 July 2026

1. INTRODUCTION

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, purchase products, contact us, subscribe to marketing communications, or otherwise interact with us.
We are committed to protecting your privacy and processing your personal data fairly, lawfully, and transparently in accordance with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
Please read this Privacy Policy carefully to understand how we handle your personal information.

2. WHO WE ARE

The website www.ohhira.co.uk (“Website”) is operated by:
Sentaku Health & Beauty UK LLP
Address: 1 Electric Avenue, Innova Park, The Wenta Business Center, Enfield, United Kingdom, EN3 7XU.
Company Code: OC437756
VAT CODE: 395876523
FBO Code: L7K2QT-PDFPY3-9R10A6
Email: info@ohhira.co.uk
Telephone: +44 7442 846152
For the purposes of applicable data protection legislation, Sentaku Health & Beauty UK LLP
acts as the Data Controller responsible for your personal data.

If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Website: www.ohhira.co.uk
Email: info@ohhira.co.uk
Telephone: +44 7442 846152

3. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

  • Identity Data
  • First name
  • Last name
  • Title
  • Contact Data
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Account Data
  • Username
  • Password (stored in encrypted form)
  • Account preferences
  • Order history
  • Transaction Data
  • Products purchased
  • Order details
  • Refund history
  • Delivery information
  • Payment status
  • Technical Data
  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Cookie identifiers
  • Marketing Data
  • Marketing preferences
  • Newsletter subscription status
  • Campaign engagement information
  • Communications Data
  • Customer service enquiries
  • Product enquiries
  • Complaints
  • Feedback
  • Review submissions

4. HOW WE COLLECT PERSONAL DATA

We collect personal data Directly from You, When you:

  • place an order;
  • create an account;
  • contact us;
  • submit a review;
  • subscribe to newsletter communications;
  • participate in promotions or surveys.

We collect personal data through:

  • cookies;
  • analytics tools;
  • website technologies;
  • server logs;
  • From Third Parties.

We may receive information from:

  • payment providers;
  • delivery partners;
  • fraud prevention providers;
  • analytics providers;
  • marketing service providers.

5. HOW WE USE YOUR PERSONAL DATA

We only process personal data where we have a lawful basis for doing so.
Order Fulfilment

Purpose:

  • process and deliver orders;
  • manage payments;
  • arrange deliveries;
  • provide customer support.

Legal Basis: Performance of a Contract
Customer Service

Purpose:

  • respond to enquiries;
  • resolve complaints;
  • provide after-sales support.

Legal Basis: Performance of a Contract and Legitimate Interests
Fraud Prevention and Security

Purpose:

  • detect fraud;
  • verify transactions;
  • maintain website security.

Legal Basis: Legitimate Interests and Legal Obligations
Marketing Communications

Purpose:

  • send newsletters;
  • provide product updates;
  • notify customers of promotions and offers.

Legal Basis: Consent or Legitimate Interests were permitted by applicable law.
Website Analytics

Purpose:

  • improve website performance;
  • understand customer behaviour;
  • optimise customer experience.

Legal Basis: Consent where required.
Legal and Regulatory Compliance

Purpose:

  • maintain accounting records;
  • comply with legal obligations;
  • respond to regulatory requests.

Legal Basis: Legal Obligation.

6. MARKETING COMMUNICATIONS

If you have subscribed to our marketing communications, we may send you:

  • newsletters;
  • educational content;
  • product announcements;
  • promotional offers.

You may withdraw your consent or unsubscribe at any time by:

  • Click the unsubscribe link in our emails; or
  • Contact us directly.

Transactional communications relating to orders, deliveries, account administration, or customer service are not marketing communications and may continue to be sent where necessary.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

  • operate the Website;
  • remember preferences;
  • analyse traffic;
  • improve performance;
  • support marketing activities.

Some cookies are essential for Website functionality.
Non-essential cookies will only be placed on your device where required consent has been obtained.
For further information, please refer to our Cookie Policy.

8. PAYMENT PROCESSING

Payments are processed through trusted third-party payment providers.
We do not store complete payment card details on our systems.
Payment providers process payment information in accordance with their own privacy policies and applicable security standards.

9. WHO WE SHARE PERSONAL DATA WITH

We may share personal data with trusted third parties where necessary.
These may include:
Service Providers:

  • website hosting providers;
  • IT support providers;
  • software providers;
  • cloud storage providers.

Payment Providers:

  • payment gateways;
  • payment processors

Delivery Partners:

  • courier services;
  • fulfilment providers;
  • logistics providers.

Marketing Providers:

  • email marketing platforms;
  • customer communication systems.

Analytics Providers:

  • Website analytics services;
  • Customer Experience Tools.

Professional Advisers:

  • lawyers;
  • accountants;
  • auditors;
  • insurers.

Authorities – Where required by law, we may disclose information to:

  • courts;
  • regulators;
  • law enforcement agencies.

We do not sell personal data to third parties.

10. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal data outside the United Kingdom.
Where international transfers occur, we implement appropriate safeguards, including:

  • transfers to countries recognized as providing adequate protection;
  • Standard Contractual Clauses;
  • other legally recognized transfer mechanisms.

You may contact us for further information regarding international data transfers.

11. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
Typical retention periods may include:
Customer Orders
Up to 7 years following the end of the relevant financial year to comply with tax and accounting requirements.

Customer Accounts
Until account closure and for a reasonable period thereafter where required for legal, security, or administrative purposes.

Marketing Records
Until consent is withdrawn or where marketing activity ceases.

Customer Enquiries
Typically, up to 3 years following resolution.

Website Analytics Data
As determined by the applicable analytics settings and business requirements.

Retention periods may be extended where required by law or to protect legal rights.

12. HOW WE PROTECT YOUR DATA

We implement appropriate technical and organizational security measures designed to protect personal data.
These measures may include:

  • encryption;
  • secure hosting environments;
  • restricted access controls;
  • authentication procedures;
  • monitoring and logging;
  • software maintenance and security updates.

Despite our efforts, no method of transmission or storage can be guaranteed to be completely secure.

13. CUSTOMER ACCOUNTS

Where you create an account:

  • You are responsible for maintaining the confidentiality of your login credentials;
  • You should notify us immediately of any unauthorized access;
  • You may request account closure at any time.

We reserve the right to suspend accounts involved in fraudulent, unlawful, or abusive activity.

14. CUSTOMER REVIEWS

If you submit product reviews or testimonials:

  • the content may be published on the Website;
  • your first name, initials, or other limited identifying information may be displayed;
  • reviews may be moderated before publication.

We reserve the right not to publish reviews that are misleading, unlawful, offensive, or otherwise inappropriate.

15. CHILDREN’S PRIVACY

Our website and products are intended primarily for adults.
We do not knowingly collect personal data from children under the age of 18.
If we become aware that personal data relating to a child has been collected without appropriate authorization, we will take reasonable steps to remove such information.

16. YOUR RIGHTS

Under applicable data protection legislation, you may have the right to:

  • access your personal data;
  • request correction of inaccurate information;
  • request deletion of personal data;
  • restrict processing;
  • object to processing;
  • withdraw consent;
  • request data portability;
  • lodging a complaint with a supervisory authority.

Certain rights may be subject to legal limitations and exemptions.

17. HOW TO EXERCISE YOUR RIGHTS

To exercise your rights, please contact us:
Email: info@ohhira.co.uk
Phone: +44 7442 846152

We may request information to verify your identity before processing your request.
We will respond in accordance with applicable legal requirements.

18. COMPLAINTS

If you have concerns regarding how we handle your personal data, we encourage you to contact us first so that we may attempt to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the United Kingdom’s data protection regulator.
Further information is available from the ICO website.

19. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of third-party websites and encourage users to review their privacy policies before providing personal information.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect legal, regulatory, operational, or business changes.
The latest version will always be available on our website.
Where required by law, we will notify users of significant changes.

21. CONTACT US

If you have any questions regarding this Privacy Policy or our data processing activities, please contact:
Company: Sentaku Health & Beauty UK LLP
Address: 1 Electric Avenue, Innova Park, The Wenta Business Center, Enfield, United Kingdom, EN3 7XU.
Company Code: OC437756
VAT CODE: 395876523
FBO Code: L7K2QT-PDFPY3-9R10A6

Website: www.ohhira.co.uk
Email: info@ohhira.co.uk
Telephone: +44 7442 846152